Please read these Terms carefully. By signing up or using Inboxroad, you are agreeing to the Terms. This is a legal agreement. As a customer of the service or a representative of an entity that is a customer of the service, you are a “User” according to this agreement (or “You”). These Terms of Service (“Terms”) define the terms and conditions under which you are allowed to use Inboxroad. Inboxroad is an Email Relay Service.
1. Terms
1.1 Agreement
By using Inboxroad, you agree that you meet all the requirements listed below and that you will not use Inboxroad in a way that violates any laws or regulations. Inboxroad may refuse service, close accounts of any user at any time.
In order to use the services of Inboxroad, you must:
- Be at least eighteen years old and able to enter into contracts;
- Complete the registration process;
- Agree to the Terms; and
- Provide true, complete and up to date information.
1.2 Term
The Terms begin when you sign up for Inboxroad and continue as long as you use our service. Clicking the button ‘Place order’ means that you’ve officially “signed” the Terms. If you sign up for Inboxroad on behalf of a company or other entity, you assure that you have the authority to accept these Terms on their behalf.
1.3 Closing your account
To cancel your account send a message to contact[at]inboxroad.com 15 days before next billing period. We do not offer refunds.
Inboxroad may terminate or suspend your access to and use of the services if you do not comply with our Terms of Service. Once your account is terminated, we may permanently delete it and all the data associated with it, including your email credits. If you don’t log in to your account for 3 or more months, we may treat your account as “inactive” and permanently delete.
1.4 Changes
We reserve the right to change any of the Terms by posting revised Terms of Service on our website and/or by sending an email to the last email address you gave us. Unless you terminate your account within ten days, the new Terms will be effective immediately and apply to any continued or new use of Inboxroad. We may change the service, the pricing or any other features at any time.
1.5 Account and Password
You are responsible for keeping your account name and password confidential. You are also responsible for the use of any account that you have access to, whether or not you authorized the use. You will immediately notify us of any unauthorized use of your accounts. We are not responsible for any losses due to stolen or hacked passwords.
1.6 General Rules
- You will not send Spam. You will find more details in section 2 “Anti-Spam policy” below.
- You will not put into your email any material, including graphics or other content, that is not created by you, not provided by us for you to use, or that would violate any other party’s rights.
- You will not upload or compose emails that contain or offer any illegal content, goods, or services.
- You will not try to decipher, decompile, disassemble, or reverse engineer any of the software on our website, or in any way used or downloaded from the website.
1.7 Charges and Credits
- Pricing structure: Our pricing is based on monthly recurring subscriptions.
- Payments: As long as you are a user you must provide us with valid credit card information and authorize us to deduct the recurring payments against that credit card. You will replace the information for any credit card that expires with information for a valid credit card. Anyone using a credit card represents and warrants that he or she is authorized to use that credit card, and that any charges may be billed to that credit card and won’t be rejected.
Your monthly subscription will be automatically charged upfront each month. The exceeding credits in the previous month will be added to this payment. - Credits: The email credits in your monthly plan will expire by the end of each month. If you have sent more than your plan allows you will be charged exceeding CPM. For the exceeding emails, you will be charged the exact same CPM as your current plan.
- Refunds: We will give you a refund for remaining credits if we stop providing our services to you for a reason that’s not laid out in these Terms of Service. You will not be entitled to a refund from us if you break our Terms of Service rules.
1.8 Fair use policy
Below you will find a table with the maximum amount of sending domains and IP’s your account is allowed to have based on your monthly volume.
| Your plan | Max sending domains | Default IPs | Max IPs |
|---|---|---|---|
| Basic 100K | 2 | 1 | 1 |
| Pro 250K | 2 | 2 | 2 |
| Pro 500K | 2 | 2 | 2 |
| Premium 1M | 4* | 4 | €39,- for each additional IP |
*Additional sending domains can be added for Premium plans at € 10,-
1.9 Inboxroad liability limitations
- Inboxroad is not liable for operations losses, lost profit, lost data or any form of indirect loss at the customer.
- Inboxroad is not liable for errors, breakdowns, required operation interventions or interruptions that are due to conditions that may be due to errors, equipment, etc., which are owned or operated by another provider, operator, supplier or similar party.
- Inboxroad’s liability is, in all cases, limited to an amount corresponding to the total amount that the customer may have paid to InboxRoad in accordance with this Agreement regardless of the cause or nature.
- Inboxroad’s liability in accordance with this Agreement lapses if fulfillment of the Agreement is made impossible or becomes an unreasonable burden due to conditions that Inboxroad cannot control, such as fire, war, rebellions, strikes, lockouts, natural disasters, orders issued by authorities or other force majeure-like conditions.
2 Anti-Spam policy
2.1 Definitions used in this policy
- Spam is unsolicited email often of a commercial nature. The full definition can be found on the Spamhaus website.
- Services are provided by Inboxroad
- Opt-in is prior permission to send email messages directly to the receiver.
- Hard-bounces indicate a permanent reason an email cannot be delivered
- Soft-bounces typically indicate a temporary delivery issue to an email address.
- Spam Complaints are reports made by email recipients against emails they consider being unsolicited.
- Unsubscribe is the cancellation of a subscription, for example, a mailing list.
- Spamtraps are usually e-mail addresses that are created not for communication, but rather to lure spam.
This Anti-Spam Policy applies to all email and other communications generated or sent through the services provided by Inboxroad. By sending email through Inboxroad you agree to be compliant with the General Data Protection Regulation (GDPR) protocols and won’t use Inboxroad in a way that violates any laws or regulations. Inboxroad has the right to suspend or terminate your access and use to our services if you do not comply with this policy and can’ be held responsible if you violate any laws or regulations.
2.2 Anti-Spam thresholds
| Max allowed treshholds | |
|---|---|
| Hardbounces | below 5% |
| Spamtraps | max 3 in 30 days |
| Complaints | below 0,2% |
2.3 Commandments
Below are five commandments, which every user of our services should obey:
All sending metrics are required to be within the Inboxroad Anti-Spam threshold.
List maintenance is important to stay below the Anti-Spam threshold. Correct bounce handling, send email campaigns people opt-in for and using an unsubscribe link are required to do this.
All senders need to have Opt-in. Sending to third-party lists or bought/rented lists is prohibited.
Sending email campaigns to third-party, bought or rented lists is not only illegal in most countries but also prohibited on the Inboxroad servers.
The sender identity (from name, from address, reply address) must be clearly communicated in every message sent.
This also includes the physical address of the company sending the email campaigns.
An unsubscribe link is obligatory in every email campaign.
Receivers must have an option to opt-out for receiving future communications.
All email campaigns should contain legitimate information.
Email campaigns that contain the following content are not allowed:
- Sexual adult content
- Tobacco
- Narcotics
- Weapons
- Political information
- Hacking
As a user of our service, you acknowledge that it is your sole responsibility to understand and comply with all provisions of the CAN-SPAM Act.
For more information regarding the CAN-SPAM Act please click here.
Congratulations! You’ve reached the end. Thanks for taking the time to learn about Inboxroad’s policies.