The InboxRoad API enables costumers to programmatically access accounting data such as bounces and complaints. With this Frequently Asked Questions page we try guide you through the process of setting this up.
You can collect only the new data if you add a ‘?last_id=last uuid’ from the latest record you have collected.
Our response is ordered by newest first, so the latest record known to us is the first result. Use this uuid for your next request.
The first bounces and complaints are visible after 24 hours. If you don’t see bounces and complaints yet, it could be that there are none on your campaign. Try sending a test email to a sample hard bounce and check again after 24 hours.
If this doesn’t work, don’t hesitate to contact us.
Sometimes it takes some time before bounces are processed. If it takes a couple of days to process and the same email list is used on a daily base, it is possible that you see the same bounce address multiple times.
It is also possible that people complain on emails from the past. If people complain on emails from the past it could happen that you see the same email address multiple times in the complaint logs.