- h: hard bounce; suppress these permanently
- s: soft bounce; you could suppress the soft bounces for a short period
- e: expired message; no action required
- o: other; no action required
FAQ about API
The Inboxroad API enables you to access accounting data such as bounces and complaints programmatically. With this Frequently Asked Questions page we try guide you through the process of setting this up.
How do I find my API token?
You can find your API token in the Inboxroad dashboard.
How do I test if the API works?
We do have some mock-up data available. Here is some preview data for bounces & complaints. With this you can run a test to see if your system can work with the data.
How long is the accounting data stored?
We store the data for 30 days. You can collect only the new data if you add a ‘?last_id=last uuid’ from the latest record you have collected. Our response is ordered by newest first, so the latest record known to us is the first result. Use this uuid for your next request.
How often is the data updated?
We update the data on a daily basis.
How do I add custom headers to the responses?
Yes this is possible. Let your account manager know exactly what the header needs to be. For example: “X_customheader”
How do I also receive the soft bounces and the expired messages?
If you setup the API you will receive the hard bounces. Add the following query parameter to also receive the soft and expired bounces: include_soft=1
What should I do with the feedback I receive?
We do not process the bounces/ complaints. We provide you with this information and you should process this yourself We recommend to permanently suppress the complaints. For the bounces we recommend the following: