Do you offer refunds?
Refund requests are handled case-by-case. Please contact support with the invoice number and context.
What happens if a payment fails or is late?
We’ll notify you and retry the payment. If it remains unpaid, service may be paused until the balance is settled.
How do I add company details or VAT info to invoices?
Add or update your company and tax details in billing settings before the next invoice. For corrections to an issued invoice, contact support.
Can I change the billing/contact email on my account?
Yes. When you click account settings go to Account and billing
Can I upgrade or downgrade my plan?
Yes. You can request a change anytime. By default, downgrades take effect on the next billing cycle. If you need immediate changes, contact support. + you always can partially upgrade your plan with extra IPs or domains
What happens if I exceed my plan volume?
Extra emails over your plan limit are counted as overage and will be charged against the same CPM on the next month’s invoice.
Can I buy a one-time (non-recurring) package?
No. Plans are monthly subscriptions. Please see all the plans on our pricing page
What are your plan minimums and pricing?
Email plans start at 10,000 emails per month for €25 per month. Please see all the plans on our pricing page
What payment methods do you accept?
Major credit cards and SEPA (EU/SEPA countries).
How does billing work?
Plan fees are billed monthly on payment method of your choice. If you exceed your plan’s monthly volume, the additional usage is billed against the same CPM on the next month’s invoice.
Where can I download my invoices?
Invoices are issued via Stripe. You can download them via the Stripe receipt email or from your account’s billing settings.
